Store Manager

3 weeks ago

Sandton, South Africa Millat Investments Full time

**The Role**

We are looking for a passionate Store Manager to manage our exciting on-the-go food store

Our Store Managers are accountable for the operational performance of their shop. They develop fantastic teams, drive their business performance through great planning and execution, and are the gatekeepers of Company brand standards. They take pride in catching people doing the right thing and know when to step back and allow their teams to flourish.

We are looking for people who demonstrate passion, team working, clear communication and great execution at work, have great business sense and have a genuine passion for helping others to develop their knowledge and skills, in a friendly and fast-paced environment.

We are dedicated to making sure that the right training, development and support is given to our wonderful people, and you’ll be supported by a team of brilliant people throughout your training.

**Responsibilities**
- To ensure the team consistently delivers Amazing Customer service
- To ensure the speed of service principles are embedded in the shop so as to provide fast, friendly and efficient service consistently
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes
- To embrace the thoughtful leadership principles
- To ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance
- Ensure production processes and principles are adhered to, so as not to compromise on food quality and freshness
- To ensure the shop food range matches customer demand
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our barista prepared drinks are made by trained employees consistently, and to the highest standard
- To make sure food safety and health & safety standards are consistently followed to maintain the safety of the team and customers
- To ensure the shop is clean, safe and the equipment well maintained at all times
- To take corrective action immediately on issues that affect customers, the team or sales
- To drive sales and profit
- To accurately forecast for peak trading periods, events and seasonal changes throughout the year
- To maximise labour efficiency through staff planning considering customers, team and business needs and ensuring that schedules are finalised at least 2 weeks in advance
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitability
- To analyse stock take results, taking control of any issues
- To have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budget
- To effectively benchmark against other high-performing shops to identify opportunities
- To review performance and other relevant reports to maximise opportunities to increase sales on each day
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- To maximise and promote Marketplace opportunities
- To be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s
- Positively promote the brand, protecting our business integrity and escalating any causes of concern
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop
- To build a network with other Store Managers to share best practice and keep abreast of competitors’ initiatives
- To ensure team is well-informed of business changes and focus through regular staff meetings
- To ensure key roles attend key role meetings and actions are effectively followed through

Pay: R15 000,00 - R17 000,00 per month

Application Question(s):

- How many years of management experience do you have in food service?
- Where have you gained food sales experience?
- Are you willing and able to travel abroad for training?

Application Deadline: 2024/05/31

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