Move Advisor

**Crown Worldwide Group** is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

We are hiring a Move Manager

**Location**: Edenvale, Gauteng**

Crown Worldwide is looking for a highly motivated, sales and customer service focused team player to join their relocations department supporting private clients to relocate their household goods across the globe.

In this role you will be providing the highest standard of service to our customers in managing the relocation of their household goods, ensuring a positive perception of the company and its services, and securing good feedback. You will liaise with both internal and external parties to coordinate household goods moves and ensure clients personal belongings reach their destination on time and to the highest standard.

**Key Responsibilities**
- Interact with customers, service partners and agents to communicate and supply relevant information regarding the move.
- Maximise and upsell of all sales/insurance opportunities available to the customer.
- Liaise internally with other parts of the Crown organisation to ensure a successful move.
- Understand and support the resolution of any relocation issues arising for the customer.
- Build rapport to better understand the clients’ requirements.
- Updating relevant systems to ensure all information is recorded accurately and in a timely manner.
- Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing.
- Adhere to the companies ‘reply within 24 hours’ policy on all communications.
- Contribute towards achieving our budgeted profitability of all moves that you manage.

**Professional Skills & Qualifications**
- Senior Certificate (Grade 12)
- Logistics/ Sales qualification (graduate Diploma/ Degree)
- Senior Certificate (Grade 12)
- Minimum of 3-5 years in a similar role
- Proven track record in sales and administration experience
- Proficient in MS Office a MUST
- Deadline driven.
- Attention to detail/high level of accuracy.
- Demonstrable customer service/sales orientated work experience.
- Strong evidence of working towards KPI’s and targets in high-pressure environments
- Clear and precise communication skills essential
- Accurate and organised approach towards work processes
- Able to work autonomously and as a strong team player.
- Previous industry experience preferred but not essential.

**Behaviours/Key Competencies**
- Problem Solver
- Attention to detail/high level of accuracy.
- Deadline driven.
- Time Management
- Prioritising
- Ability to work under high pressure.

**What we offer**
- Crown Worldwide offers an immersive experience into household goods moving services working within an energetic, friendly team with the opportunity for quick progression and growth within the role.
- Crown offers a competitive benefits package including enhanced maternity/paternity pay, a pension scheme, a health care programme, birthday day off, two paid days off for charity work, free fruit and tea & coffee and many other benefits.

**Company Values**

At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are** **_CARING_** **about people and their experience.
- Always** **_DETERMINED_** **to do our best and to always keep improving.
- We are genuinely** **_THERE_** **when our customers and colleagues need us.
- We encourage the** **_SHARING_** **of knowledge amongst each other.
- We continuously remain** **_OPEN-MINDED_** **to stay innovative.

**Equal Employment Opportunity**
- Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law._