Facilities Manager

4 weeks ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solutions is looking for a Facilities Manager who will be responsable to provide managerial and supervisory direction and strategic planning regarding service delivery as required in order to maximise customer satisfaction.

As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.

**Duties & Responsibilities**:

- Ensure that all Site data is correct on the CMS system.
- Liaison with the help desk admin to ensure any changes are actioned soonest.
- Keep the work schedule plan updated on the progress of calls for the update of the system.
- Ensure that calls are logged and actioned within the SLA time.
- Ensure that PPMs are run and manged according to the requirements.
- Feedback to SFM on Accruals to be made for work outstanding.
- Asset Management & Control

**Reporting**
- Maintain the statistics database for reporting purposes. System and Manual reporting databases.
- Provide the SFM with Daily Dashboard reports on their respective sites to show call status and outstanding work.
- Provide the Senior FM with reports as required to report on productivity, outstanding PO’s, PPM, Etc.
- Provide the Senior FM with reporting for the client once a month and as required.
- Maintain the statistics database for reporting purposes. System and Manual reporting databases.
- Provide the SFM with Daily Dashboard reports on their respective sites to show call status and outstanding work.
- Provide the Senior FM with reports as required to report on productivity, outstanding PO’s, PPM, Etc.
- Provide the Senior FM with reporting for the client once a month and as required.
- Escalate any matters are required by the SLA
- Ensure productivity reports are generated as required by management and the client.
- Generate cost reports on services and maintenance related services per site.
- Provide a budget for the building maintenance activities and ensure this is met.

**Service Management**
- Ensure that the following services are run and managed to a high standard at all times.
- Cleaning
- Meeting room Management & functions
- Office Plants
- Confidential Shredding
- Mail and Courier
- Furniture Management
- Office space planning
- Ensure regular communications are shared with the building users on outages, service interruptions, etc.

**Sub-Contractor Management**
- Regular physical inspection of various service areas to ensure that the service delivery is to the required standard and SLAs a being achieved. Ensure these are documented.
- Ensure that only vetted and approved vendors are used.
- Liaison with the finance administrator on the vendor vetting requirements if any.
- Liaison with the compliance manager to ensure that all suppliers provide a compliant safety file with all required documents.
- Assist with the vetting of the file - ready for approval prior to use of the supplier.
- Liaison with the suppliers to ensure that documents are maintained and always up to date and relevant to the work being carried out. Ensuring availability prior to work being carried out.
- Arrange approval of the file prior to work being carried out.
- Ensure that the clients intranet system and SharePoint are loaded with the relevant latest safety file and supplier documents as and when

**Finance and Budgets**
- Assist the Senior facilities Manager and Client prepare the site budget for all services
- Assist in controlling the spend in all aspects of the services provided.
- Provide opportunities to save and present these to the client and management team.
- Implement controls on all consumable items and ensure these are measured, analysed and reported on.
- Operate within the agreed limits of authority that exist for the role.
- Ensure that cost / budget / PO etc reports are updated and submitted timorously.

**Skills and Competencies**:

- Excellent communication skills and relationship management skills at all levels.
- Customer service centric.
- Team and project focused.
- Strategic planning skills.
- Problem solving and analytical skills.
- Financial and business acumen.
- Strong project and resource management skills.
- Conflict handling.
- Ability to multitask.

**Qualifications**:

- Grade 12
- Facilities qualification an advantage
- At least 1-5years in a Facilities environment

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