Groups & Incentives Specialist - Sandton (Hybrid
2 weeks ago
Well known DMC is looking for a Groups & Incentives Specialist.
- Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
- A good understanding of specific requirements for Groups itineraries including general groups policies
- Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
- Ensuring lead times for responses are met according to standard operating practices
- Handling of bookings from quote to finalising, including invoicing and travel documents
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
- May from time to time be required to travel with a group or undertake site inspections with agents/guests
**Requirements**:
- Must have at least 3 years Touring groups specific experience
- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- An in-depth geographical, logístical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
- Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
- A willingness and aptitude to learn
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