Design Ops Support Specialist

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 121112 - Thembi Mtshali**Job Family**
- Information Technology**Career Stream**
- Design**Job Purpose**
- To provide onsite support to the Design team by ensuring the design team can efficiently and effectively work through internal process management and collaboration with stakeholders.**Responsibilities**:

- Provide a support function with focus on management of space, space booking, logistics, workshop support and facilitation.
- Understand internal processes that are required to support the day to day operations of the space and the types of activities taking place in this space.
- Provide guidance on decision making and organising for internal processes.
- Drive the prioritisation of multiple tasks in fast paced environment.
- Ensure flexibility and tolerance for ambiguity in regards to processes with a preference for client centric outcomes
- Drive a client centric view point with the internal team.
- Oversee service level agreements with the help of specialist staff and enablement teams by managing and tracing the SLA reviews and by updating appropriate registers and plans accordingly.
- Identify problems, determine the root cause and inform structural solution with the help of specialist staff.
- Monitor and follow up on issues that cause problems to the relevant stakeholders, as well as tracking and monitoring solutions where it applies to their domain of expertise.
- Help drive internal teams to meet their deadlines.
- Promote Knowledge Management principles, processes and procedures to encourage collaboration and information sharing.
- Produce and distribute operational reports by collating the required information.
- Identify and recommend opportunities to enhance processes, systems and policies and document and support implementation of new processes, policies and systems.
- Ensure attention to detail and time management are applied to internal processes.
- Create internal synergy by providing information on progress.
- Work closely with stakeholders to onboard new resources to the team and educate them on policies, systems and processes within the bank.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing within the team.
- Actively work towards building a network across all areas in the bank.
- Prioritize and manage tasks based on delivery dates.
- Use, establish and maintain effective working relationships with other employees and external stakeholders, through the use of customer service skills.
- Meet internal client needs by sending necessary communications to the targeted audience.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- A design and/or Business qualification

**Preferred Certifications**
- Post matric qualification/or professional design qualification or equivalent

**Minimum Experience Level**
- 2-3 years experience in operations

**Technical / Professional Knowledge**
- Microsoft Office
- Project Management
- Budgeting
- Resource allocation principles
- Written and verbal communication skills
- Financial Accounting Principles

**Behavioural Competencies**
- Planning and Organizing
- Decision Making
- Building Partnerships
- Continuous Improvement
- Initiating Action
- Quality Orientation
- Adaptability
- Stress Tolerance
- For any assistance or more info please contact the Nedbank Recruiting Team
- +27 860 555 566- Eswatini- 061 295 2155 / 061 129 2036- Lesotho- 061 295 2155 / 061 129 2036- Namibia- 0860 275 622 / Option 3- Zimbabwe

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