Client Support Specialist

2 weeks ago


Stellenbosch Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires a quick turnaround times and willing ness to assist with various tasks impacting client relationships.

**Responsibilities include**:

- Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading of all supporting documentation)
- Identify correct onboarding process for billers and direct accordingly
- Escalate any issues to the Customer Relationship Manager where applicable
- Updating of biller details on the onboarding and integration workflow system
- Perform compliance checks on billers requesting changes to their current profile
- Forward relevant document to Accounts department for sign-off
- Assist with preparing Tender files according to company standard for tenders

**Essential minimum qualifications, skills, and experience**:

- 3-5 Years experience in a similar customer support role
- Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
- Experience in the Financial Services industry with focus on the payments industry is advantageous

**General**:

- _In keeping with our client’s employment equity requirements, only South African citizens will be considered._
- _Please include your current salary and salary expectations._



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