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Medical Underwriter

1 month ago

Johannesburg, South Africa Sanlam Full time

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This is a specialist position that reports directly to Head of Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions.

**Key responsibilities include**:
**Assess and execute medical underwriting to support**:
⦁ Telephonic support for sales (main function)
⦁ Review of referred underwriting quotes;
⦁ Facilitating communication of medical declines to clients;
⦁ QC/QA referrals
⦁ Client policy amendments with underwriting changes/impact (Servicing)
⦁ Claims process
What will make you successful in this role?

**Qualification & experience**:
⦁ Grade 12 or preferably business or commerce degree/diploma
⦁ Experience in financial distribution services/sales/call centre environment
⦁ Experience in processing of new business in a life insurance
⦁ 2-3 years underwriting experience
⦁ Nursing or medical background experience

**Knowledge and skills**:
**IT**:
**⦁ MS**: Office (Excel, Word, PP, Outlook)
⦁ MIS

**Business**:
⦁ Financial services industry knowledge
⦁ Financial services product knowledge
⦁ Relevant regulatory legislation and compliance knowledge
⦁ Policy contracts governances, clauses, cover
⦁ Underwriting processes and guiding principles (advanced)
⦁ Medical/health assessment indicators and metrics
⦁ Call Centre and sales processes
⦁ Quality and Risk monitoring processes

**Personal attributes**:
⦁ Cultivates Innovation
⦁ Client Focus
⦁ Drives Results
⦁ Collaborates
⦁ Flexibility and Adaptability
⦁ Decision quality
⦁ Communicates effectively
⦁ Financial Acumen
⦁ Plans and align
Qualification and Experience More than 5 years underwriting experience. Underwriting limit R1.5 million Knowledge and Skills Profitable Underwriting Client service (complaints/queries/ investigations/advice) Coaching, training and quality management Reporting and adhoc meetings Personal Attributes Manages complexity - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently Business insight - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

**Turnaround times**:
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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