Service Advisor
3 weeks ago
Our client in the automotive sector is looking for **a Service Advisor** to join them in order to act as a liaison between the customers, service technicians and the workshop logistics
**Key requirements**
- Exceptional customer service capabilities
- Minimum of 3-4 year's experience with a strong administration capability and expertise with a reputable brand
- Experience with corporate dealerships and volume brands
- MS Office suite
- Automotive platforms Evolve and IAL
**Key responsibilities**
- Booking target 120 cars per month per branch
- Actively work on customers we sold vehicles to meet monthly service targets and book them
- Client calls in for service or engage the sales consultant who notifies the team on the customer care
- Logistic arrangements to be made should a vehicle be collected from the customer and manual service check sheet to be signed off between driver and client
- Check sheet to be done around the vehicle and driver on hand to assist
- Job card info to be discussed to ensure contact details, vehicle info and clients concerns are noted and accurate.
- IAL job cards to be created for service claims, all pictures taken to be uploaded
- Warranty submission within 5 days as per OEM compliance required
**Delphine Niyigena
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