Implementation Analyst
2 days ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
To maintain and administer the coordination of initiatives that enhance identified inefficiencies to support the operations team in the enablement of process implementation and improvement
**experience and qualifications**:
- Preferred Qualification - NQF 5 Banking or Project Management Qualification
- Experience - 1 to 3 years’ experience in a similar environment
- Additional Knowledge - Green belt
- Six sigma
- Route cause analysis tools
- Banking experience beneficial
- **additional requirements**:
**responsibilities**:
- Act responsibly with work related resources to contribute to cost containment
- Improve service solutions by performing information analysis to identify gaps and mitigate losses for the business
- Analyse and assess end-to-end business processes to identify optimisation opportunities
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Contribute to innovation by finding faster and more accurate ways of working
- Effectively plan and schedule activities to continuously improve quality and service delivery
- Address customer needs in order to meet or exceed customer expectations
- Build and maintain stakeholder relationships
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
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