Commercial Vehicle Workshop Manager

4 weeks ago


Johannesburg, South Africa Select Motor Recruitment Full time

**Duties**:
Manage and plan the daily operations of the workshop
Lead and Motivate workshop frontline and service staff
Set routines for daily planning and follow-up meetings on WIP and Parts outstanding/required
Prioritize work order and assign appropriate workshop staff
Carry out daily production meetings
Maintain vehicle records and repair data as per manufacturer guidelines
Monitor the condition of workshop tools, equipment, arranging purchase repair and calibration
Promote and work with Dealer Operating Standards to ensure uniformity
Work together with the parts manager to ensure parts availability and to ensure warranty parts procedures are followed
Daily workshop reporting, WIP, Efficiency, Productivity, Debtors, Creditors
Ensure Customer satisfaction and Fixed Right First Time
Build and Maintain the level of relationships with customers, staff and OEM
Monitor Customer complaints
Assist workshop staff and client regarding technical issues
Market and communicate service solutions to all customers
Monitor pricing and discounts
Workshop service solution sales - Increase service solutions sales by developing, maintaining and communicating the service portfolio and solutions according to customer needs.
Coordinate and follow up of the services salesman’s activities
Set Monitor, maintain and follow up on KPI’s
Develop workshop business plan by following up on budget, results, operational targets and taking measure to ensure set targets are achieved
Analyse and manage workshop expenses
Set, monitor, maintain and follow Key Performance Indicators
Oversee internal, warranty and on site workshop staff
Responsible for the professional development of all workshop staff members
Practice safe work habits and use personal protective equipment as required
Review and approve completed work orders
Oversee all internal, Warranty and on site workshop staff
Assist in recruiting, screening, training, and evaluation of employees

**Requirements**:
Grade 12/Matric Certificate
Qualified Diesel/Petrol Mechanic
Must have prior (2years plus) commercial vehicle experience as a Workshop Manager / Foreman or equivalent role
High level of technical expertise
High level of accounting skills
Have open and effective communication skills
Computer literate
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please
UPLOAD your current, updated CV on our Website using the following link:

- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

Applications should be submitted no later than 20th February 2024



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