Receptionist Hermanus

2 weeks ago

Hermanus, South Africa Career Custodians Full time

Village N Life is a leading Tourism and Hospitality company based in the Western Cape. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Harbour House Hotel in Hermanus seeks a passionate Front of House Receptionist. The receptionist must manage and control all operational and accounting aspects of Front Office, including reservations, and ensure smooth running of day to day Front Desk and Night Audit operations.

**Minimum requirements**
- Matric
- Hospitality Qualification (advantageous)
- Minimum 2 years' experience in the same or similar position
- Opera
- Familiar with all duties of the Front Office / Reception

**Main duties and responsibilities**
- Responsible for adhering to operating systems and procedures for the Front Desk Department in accordance with the company standards and requirements.
- Responsible for monitoring of guest services
- Maximise room revenue and sales, achieving maximum room rates
- Cross selling for other venues
- Responsible for the financial aspects of front desk operation and deviances recorded, including petty cash control, daily house lists distributed, debtors passed to accounts department, banking, float checks, and day to day correspondence and filing
- Liaise with maintenance department and housekeeping to ensure all units are properly maintained
- Take part in annual job reviews
- Pit checks
- Wake up calls
- Assist with airline confirmations, tourist information, personal requests
- Emergency procedure

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