Digital Creative Production Manager
5 days ago
**Role Responsibilities**:
Management of the project pipeline, ensuring smooth operations, including the following:
Demand management and forecast monitoring.
Evaluating and making trade off decisions to project resourcing and capacity.
Ensuring the stages of the project are met according to client and creative brief, budget, resources, SLAs, etc.
Managing digital production workflows across multiple projects.
Ensuring that processes are documented and communicated.
Champions new and improved processes and new technologies.
Collaborates with other leaders as needed to define, leverage and implement best digital delivery practices.
Driving resolution to, and escalating issues risks associated with production pipeline, capacity and or scope.
Providing strategic direction to the team / vendors (digital content quality check activities, processes and standards).
Overall responsibility for client engagement, liaison and satisfaction.
Ensuring all parties are informed of project progress, delays are clearly communicated timeously and continuously manage stakeholder expectations.
**Attending all key status sessions ie**: RIMS, CIMS, WIMS, external partners and vendors agency status.
Keeping track of all jobs across the various Clusters.
Managing digital creative reviews with internal stakeholders.
Creation, delivery, effectiveness and accuracy of reports that inform forecasting / management of budgets / schedules.
Conducting hands-on management of large campaign production functions.
Using feedback, metrics and retrospectives to drive studio improvements and plan future initiatives for the studio.
Participating in agency and inter team creative reviews and creative strategy sessions.
Driving internal concept creation and production quarterly.
Providing mentoring, development and performance management.
Managing / tracking team KPIs and output, reporting weekly on performance and escalations.
**Preferred Qualifications**:
BCom / BA Degree in Marketing / Advanced Diplomas
**Relevant Skills / Experience**:
**4 year’s experience in the following**:
Managing staff, including recruitment, training, support and team development.
In a client-facing role as well as a management role.
Working knowledge of best practices and workflows for digital marketing channels.
**Experience with the following**:
Production studio delivery models within a digital agency environment.
Digital Asset Management (DAM) systems and repositories.
Production workflow management systems, tools and processes.
Ability to critically assess a project or process to identify improvement opportunities.
Possess excellent leadership and management skills.
Strategic thinking / analytical / creative evaluation skills.
Building and maintaining effective relationships with internal and external stakeholders.
Strong work ethic, integrity and professional demeanour.
Solid multi-tasking skills required with the ability to manage various clients and teams.
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