Credit Controller

2 weeks ago


Durban, South Africa HotelJobs.co.za Full time

**Purpose of the Position**
- To ensure collections targets are met and high service levels are maintained at all times. To ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.

**Key Performance Areas**
- Effectively attend to debtor’s book to ensure arrears are kept to a minimum
- Maintain the high levels of Service Delivery required in the department
- To achieve efficiency and quality standards as per company policy and procedure
- Resolve matters effectively and improve collection figures
- Ad hoc duties where required

**Competencies Required**
- Target driven
- Accurate, organised and able to multitask
- Excellent communication skills (verbal and written) Afrikaans an advantage
- Strong customer services orientation
- Handling difficult calls in a patient and understanding manner
- Decision making and problem solving
- Well-presented and spoken and conscious of brand representation
- Ability to work under pressure
- Dependable

Qualifications and Experience
- Experience in a credit control environment
- Good administrative skills
- MS Office and Electronic Mail


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