Workshop Manager

3 weeks ago

Malmesbury, South Africa Afgri Full time

The purpose of this role is to ensure that agricultural equipment is repaired and maintained, assist and supervise Technicians in their duties

**REQUIRED MINIMUM EDUCATION/TRAINING**
- Grade 12
- Qualified Mechanisation Technician

**REQUIRED MINIMUM WORK EXPERIENCE**
- 5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience

**KEY PERFORMANCE AREAS**
- Supervise all workshop activities including scheduling and controlling work processing
- Identify, investigate and resolve all workshop-related problems
- Maintain a safe work environment and ensure compliance with health and safety regulations
- Ensure protective equipment is used as prescribed
- Oversee Risk Management, Safety, & Compliance Solutions for the Branch
- Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
- Handle all warranty claims and ensure credits are received
- Oversee scheduling and control working hours and ensure that the status of job cards is updated
- Ensure control of tools and workshop equipment
- Report on activities as required by management
- Enforce and monitor budget control
- Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Good Customer Services
- Lead the workshop team
- Understanding of agriculture, agricultural technology and farmers
- Valid driver's licence

**BEHAVIOURAL COMPETENCIES**
- Business and customer orientation
- Analytical
- Safety cautious
- Problem analysis
- Focus on quality
- Accountability
- Ability to work individually as well as in a team
- Good customer service and interpersonal behaviour

**Closing Date: 30 June 2023**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._

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