Administrative Assistant

3 weeks ago

Cape Town, Western Cape, South Africa TransPerfect Full time

The Administrative Assistant for Learning Design will be a critical member of the eLearning Content Development (ELCD) team, reporting directly to the Learning Design Lead. This position is designed to support the Learning Design Team by managing a variety of administrative tasks that facilitate effective communication and operational efficacy. Your contributions will ensure that designers can focus more on creative production and delivering client-facing solutions, leading to enhanced productivity and project success. This role is ideal for someone who thrives in dynamic environments, is exceptionally organized, and possesses excellent communication skills.

Responsibilities:

  • Manage communication with external vendors.
  • Facilitate the onboarding with TransPerfect's Vendor Management Department.
  • Admin support of TPT email, Teams, Project Management tools, and new vendor orientation.
  • Update vendor guide and send announcements of new procedures, templates, etc.
  • Manage communications with vendors, excluding QA-related or Learning Experience Design related discussions.
  • Manage MNO administration for the benefit of project teams so they can focus on communication.
  • Create and manage project briefs and budgets and send to vendor network.

Team Communication Support:

  • Coordinate schedules across projects to facilitate the rescheduling of deadlines and meetings.
  • Coordinate Compliance Report (CRs) completion for the department.

Data Collection and Analysis:

  • Collect data on efforts spent for deliverables, provide analysis and identify efficiencies and bottlenecks to provide continuous improvements.
  • Compare collected data against quotes and Statement of Work (SOW) for frequent updates.

Software Management:

  • Update the SharePoint site with completed projects, ensuring classification and availability of links for sales, solution architects, and other teams.
  • Quotebot and other GPT management and updates.

Required Skills:

  • Strong organizational abilities with a high level of attention to detail.
  • Capable and comfortable working independently as well as in a team.
  • Excellent communication skills in English (any additional language is a plus, especially French).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with SharePoint.
  • Skilled in managing schedules.

Required Experience and Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • Proven experience in an administrative support role, preferably within a corporate learning or eLearning environment.

Desired Skills and Experience:

  • Experience coordinating with external vendors and managing vendor-related processes.
  • Familiarity with data collection and analysis tools such as Clockify.
  • Experience using productivity and project management tools.
  • Understanding of learning experience design principles would be a plus.
  • Experience in a corporate learning environment is highly desired.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
  • Industries
  • Translation and Localization
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