Operations Supervisor
4 days ago
DBN000041 – Service Operations Manager - (Riversands, JHB)
Purpose of the Job :
Overseeing the day-to-day operations, ensuring that all systems & processes are running smoothly, delivering high-quality service.
Required Qualifications
- Relevant IT Tertiary Qualification – Must have
- 2 years' experience in Information Technology Industry – Must have
- Training in networking experience
- Drivers Licence
- Substantial experience in coaching and mentoring teams on a daily basis
- Experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
Technical Competencies & Experience :
- Operational support for all the company's clients
- Identify client incidents / fault trends.
- Ensure fault / incident categories and subcategories are correct.
- Project Management
- Create and maintain a comprehensive list of client requirements, scope of deliverables and KPIs.
- Plan and implement training and development initiatives for the teams who report to you.
- Other duties as required
- Strong analytical and problem-solving skills
- Ability to work well in a pressurised environment
- Ability to adapt to changing circumstances
IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.
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