Installations Quality Assurer

3 days ago


Polokwane, Limpopo, South Africa Tracker South Africa Full time

Tracker requires the Services of a Quality Assurer: Installations in the Technical Department based in Polokwane Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.

Responsibilities:
  1. Perform regular and planned assessments in your area of responsibility
  2. Identify shortfalls and provide solutions
  3. Interact with technicians and have technical discussions
  4. Mentor and educate technicians
  5. Ensure compliance with regards to installations and OEM bulletin
  6. Ensure compliance in customer service ethics
  7. Circulate bulletins to Technicians and FC
  8. Maintain strong quality standards
  9. Ensure compliance with regards to reporting to admin and management
  10. Motivate techs to perform quality installations
  11. Provide reports and feedback
  12. Implement and evaluate quality procedures
  13. Evaluate and improve technical procedures
  14. Attend to Technical SR's that are quality related and give feedback to the technicians and the managers
  15. Maintain Tracker's recommended recovery rate in your area of responsibility through the installation quality process
  16. Attend to PIC's
  17. Attend to battery drainage complaints
  18. Assist with project installations
  19. Assist with after-hours standby
  20. Liaise with clients to solve technical issues and deliver service excellence
  21. Ensure compliance with regards to reporting to management
  22. Assist with technical queries
Minimum Requirements:
  1. Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic
  2. Minimum 5 years' experience as an auto electrician or motor mechanic with one year being in a supervisory role
  3. Good communication and administrative skills
  4. Computer literacy will be advantageous (MS Office)
  5. Good fault-finding skills and techniques
  6. Necessary skills to deliver service excellence
  7. Be prepared to travel
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