Learning and Development Specialist
4 days ago
PURPOSE OF ROLE:
To ensure that Learning and development objectives of the company are achieved. Responsible for designing, implementing and evaluating training programs to enhance employees' skills, knowledge and performance.
ROLE AND RESPONSIBILITIES
- Ensure that all new employees undergo Induction Training.
- Ensure training material is developed/designed for all new employees.
- Ensure that all arrangements are made for a successful completion of Induction training.
- Ensure relevant personnel (Trainer, Trainee, Human Resources, etc) signs receipt and acknowledges the successful completion of Induction training.
- Ensure refresher training is arranged monthly/quarterly/yearly/etc.
- Ensure Skills Audits are conducted on a yearly basis.
- Assess Skills Audit Scores and arrange relevant training for relevant levels of staff.
- Ensure outsourced/insourced trainer appointed and other arrangements have been made (i.e.: venue hire, communication to relevant personnel, diary availability, operations continuity, etc).
- Application to W&R SETA for Learnership funding.
- Deal with appointed Training Company.
- Ensure documents submitted to W&R SETA are accurate and correct.
- Together with Training Company, ensure that reimbursed funds are received.
- Ensure all training modules are captured and recorded.
- Ensure every training register is signed by relevant personnel.
- Ensure store Training is conducted.
- Conduct quarterly skills audits.
- Gaps in store training to be arranged with external/internal training providers.
- Ensure registers are filed for WSP and ATR submission.
- Ensure acknowledgement of training is signed by trainees.
- Ensure refresher training is conducted on a quarterly basis on all training as per skills audits.
- Arrange training assessments via mystery shoppers and other methods to ensure effective training.
- Work with National Operations Manager to ensure that new store staff are trained prior to Store opening.
- Relevant SETA applications to be submitted.
- Submission and Completion of ATR's and WSP.
- Identify training and skills gaps and develop programs to fill these gaps.
- Creating Online Training Videos for Stores and content creation.
- Conduct needs assessments and training evaluations.
- Maintain training records and database.
- Advise stakeholders on training solutions.
- Compliance Training – ensure compliance with regulatory requirements and industry standards.
- Lead the annual needs analysis process across the group, aligning learning initiatives with competency development, talent development, succession planning and identified risks.
- Manage the effective and efficient delivery of learning programs, ensuring high quality execution and a positive learner experience.
- Oversee the implementation of critical programs such as learnerships.
- Ensure compliance with BBBEE and Skills Development Act.
PREFERRED QUALIFICATIONS AND EXPERIENCE
- 5 + years relevant experience.
- Tertiary Qualification in Human Resources, Education, Business Administration, or a related field.
- Skills Development Facilitation Course by ETDP.
- Assessor Certification By ETDP.
- Train the Trainer Certification.
- OPETDP Diploma and Registered SDF.
- Previous experience in Retail Industry.
- Microsoft Office Efficiency and basic skills.
PREFERRED SKILLS/ATTRIBUTES
- Attention to detail and Accuracy.
- Strong admin and organizational skills.
- Accountability.
- Teamwork.
- Integrity.
- Reliability and consistency.
- Adaptability.
- Exceptional communication skills.
- Time Management.
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