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Front Office

4 weeks ago

Pretoria, Gauteng, South Africa Stonebridge HR Solutions Full time

We are looking for a well presented and well spoken Front Office Supervisor for a 5 star Hotel in the Northern Pretoria area.

Position summary:

In the absence of Front Office manager, take charge of the operations of the Front Office Department. Primarily reporting to the Front Office Manager or Rooms Division Manager.

Ensures guests have a smooth-running stay at the hotel.

As the Front Office Supervisor, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

Requirements:

  • Grade 12
  • Diploma in Hospitality Management is an asset or Graduates bachelor's degree and/or diploma in hotel or other related field
  • Minimum 2 to 3 years work experience as Front Office Supervisor or Team Leader - Front Office/Guest Relations in a hotel
  • Presentable and Professional appearance
  • Well spoken in English
  • Well-developed communication and customer relations skills.
  • High level of customer service and maintain a high profile in the day-to-day front office operations
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure

Job Knowledge:

  • Excellent written and verbal communication. Ability to manage several budgets.
  • Ability to work in a fast-paced, high-stress environment. Attention to detail.
  • Computer knowledge and experience in MS office programs.
  • Knowledge of Opera or other world-class Property Management System is required.

Responsibilities:

  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervise guest arrivals and departures with the Front Office Manager and Duty Managers.
  • Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.) and punctual.
  • Ensures that the workplace remains clean and tidy.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel's pricing policy and sales pitches are duly applied to optimise REVPAR.
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up to date.
  • Direct contact with guests, managers and employees.
  • Behaves professionally and can be flexible in a changing environment.
  • Honest, self-motivated and adaptable to change.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing.
  • Monitor all Guest arrivals to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all VIPs, check room allocations, amenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD's.
  • Prepare Room revenue and occupancy forecast act on rate strategies.
  • Get involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Career driven.
  • English language and professional communication skills are required.
  • Ability to work calmly and effectively under pressure.
  • Ability to take directions.

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

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