Transnet is hiring IT Support Analyst x11 posts

3 weeks ago

Springs, South Africa Ajtechnicaldr Full time
Transnet is hiring IT Support Analyst x11 posts

Job Title: IT Support Analyst (x11 Posts)
Company: Transnet Freight Rail
Location: Pretoria, Ladysmith, Springs, City Deep, Bellville, Pietermaritzburg, Krugersdorp, Kilner Park, Nelspruit, Ermelo, Capila Park, Vaalcon, Germiston

Position Purpose: The IT Support Analyst will serve as a single point of contact for end-users to receive technical support for information technology equipment across various Transnet sites.

Responsibilities:

  • Ensure network, internet, mail connectivity, end-user logon access, and equipment reliability.
  • Utilize hardware and software tools to enhance business processes.
  • Support end-users in accessing servers and perform basic troubleshooting.
  • Manage backups of user data on laptops, IPADs, cellular devices, and small systems.
  • Assist in basic server configurations for file sharing and printer resources.
  • Implement and maintain ICT security measures.
  • Provide technical support for software, hardware, network issues, and in-house applications.
  • Procure repairs and maintenance for ICT equipment to minimize downtime.
  • Conduct quality assurance testing for new processes or systems.
  • Distribute system downtime notifications and provide ICT tips to end-users.
  • Provide first-line support for outsourced functions (printers, networks, digital signage).
  • Maintain and manage equipment within the computer room.
  • Update and maintain software licenses and hardware inventories.
  • Perform desktop capacity planning by monitoring user disk space and mailbox sizes.
  • Manage and monitor third-party staff in the ICT environment and liaise with suppliers.
  • Provide multifunctional desktop support across hardware, software, servers, printers, multimedia, networking, and mobility.

Qualifications and Experience:

  • Education: 3-Year Diploma or relevant National/Advanced Diploma (NQF 6/7) in Information Systems, Computer Science, or related field.
  • Certifications: A+ Certification, N+ Certification. ITIL Foundation Certification is advantageous.
  • Experience: 5 years of relevant desktop support experience, particularly with Lenovo, HP, Dell, Acer, or Asus PCs.
  • Other Requirements:
    • Driver's license code 08 and own transport are highly desirable.
    • Willingness to travel to various Transnet sites and to neighboring countries as required.

Knowledge Required: Hardware and Software Maintenance and Troubleshooting.

Skills Required:

  • Strategic: Long-term thinking and ability to connect tactical solutions with overarching plans.
  • Strong operational understanding, even in roles that are primarily operational in nature.

Equity Statement: Preference will be given to suitably qualified applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.

Application Instructions: It is the candidate's responsibility to ensure that their application is submitted to HR before the closing date. Interested candidates can apply.

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