Supervisor Network and Monitoring
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Duties & Responsibilities
Responsible for:
- Measure adherence to SLA for internal/external customers.
- Report to management on adherence to SLA for internal/external customers.
- Ensure compliance of incidents logged against the call logging process.
- Ensure all monitoring systems and appliances are in working order.
Minimum Requirements
- Good academic background with an IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject.
- 7 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment).
- 2 Years supervisory experience.
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