Supervisor: Branch Operations

2 days ago

Durban, KwaZulu-Natal, South Africa AtripleA Recruitment Full-time R 223,423 - R 267,616 Contract

Supervisor: Branch Operations
Location: Kwa Zulu - Natal
Salary: R22,000 p.m

Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.

Responsibilities

  • Supervise all client liaison and sales support in the branch offices
  • Supervise the service delivery to internal & external clients
  • Manage the client service of walk‑in and telephonic enquiries
  • Manage compliance and effectiveness of client service levels
  • Supervise new business policy administration
  • Oversee and manage the efficiency & accuracy of data capturing for the group
  • Oversee compliance of quality assurance on all new business processes
  • Maintain and monitor new business and returns registers
  • Compile and submit weekly client service administration activity reports
  • Report to manager on claims progress and activities
  • Provide weekly stats to Sales on outstanding correspondence and returned new business
  • Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements
  • Comply with FAIS requirements
  • Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement
  • Comply with disciplinary and grievance procedures
  • General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently
  • Monitor business retention

Requirements

  • Degree/Diploma in Management
  • FAIS Compliant
  • Regulatory Examination Level 1 (Representatives) RE5
  • Recognised Qualification as per the FSB
  • 3 years' experience in the Insurance Industry
  • 1 year's experience in Supervisory Role

Send your CV and latest pay slip to hilda@aaaa.co.za

AtripleA Recruitment and Temps
www.aaaa.co.za