Team Leader

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Fundi Full time
About the Team Leader position:

The Team Leader leads, guides, and supports a team of consultants to achieve sales targets, provide exceptional customer service, and deliver financial solutions to educational institutions, students, or other relevant clients.

This involves motivating and managing the team to ensure optimal performance while maintaining compliance with industry regulations and company policies, acting as a coach and mentor, resolving escalated issues, facilitating professional development, and implementing sales strategies that align with the company's goals.

Team Leader Responsibilities:

Team Leadership

  • Establish an unobstructed vision and objectives for the team, aligning them with the company's goals.
  • Facilitate regular team meetings to communicate updates, share best practices, and achieve team goals and milestones.
  • Lead by example, demonstrating a high standard of professionalism, integrity, and performance.

Sales Performance Management

  • Monitor individual and team sales performance through key performance indicators (KPIs) such as conversion rates, lead generation, and revenue achieved.
  • Implement effective sales strategies, offer guidance on best practices, and ensure alignment with company goals.
  • Identify and address performance gaps by providing coaching, training, and necessary resources to team members.
  • Ensure growth of new business acquisition to 40% from the current 33%.

Customer Focus

  • Promote a customer-centric culture within the team, emphasizing empathy, responsiveness, and effective communication.
  • Oversee customer interactions to ensure consistency in service quality and adherence to the company's standards.
  • Manage escalated customer complaints and provide solutions to maintain satisfaction and loyalty.

People Management

  • Conduct regular performance reviews and provide constructive feedback.
  • Identify skills gaps and arrange training and professional development programs.
  • Foster a positive work environment by recognizing achievements, resolving conflicts, and promoting teamwork.

Risk & Compliance

  • Ensure team compliance with relevant industry regulations and the company's internal risk management policies.
  • Conduct regular audits or checks on sales processes, customer interactions, and documentation to identify any risk areas.
  • Train and educate team members on compliance and risk mitigation strategies.

Plan, coordinate & Control Tactical Sales Activities

  • Initiates and coordinates development of action plans to penetrate new markets.
  • Direct acquisition, growth, drive and monitoring sales and align them in terms of sales plan to achieve regional profit target.

Personal Development

  • Attend external courses / sales workshops.
  • Register for a course/programme which is focused on self-empowerment and career growth.
Team Leader Requirements & Competencies:
  • Understanding of the educational market and Fundi offerings.
  • Product knowledge.
  • Proficiency in CRM software and data analytics.
  • Strong problem-solving skills.
  • Analytical thinking.
  • Conceptual thinking.
  • Results focused.
  • Ability to network and build relationships with ease.
  • Self-Confidence.
  • Collaboration.
  • Innovative.
  • Fosters an inclusive and diverse team environment.
  • National Diploma/Degree in Marketing & Sales or related field.
  • 3 years or more sales experience in a sales environment, with at least 1 year in a supervisory/leadership role.
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