Senior Remote Assistant, Midrand

Our client is looking for a Senior Remote Assistant to join their team in Midrand. Despite the title, this is not a remote position — the successful candidate will work full-time within the practice and play an important role in creating a welcoming and professional experience for every client.

If you are energetic, well-presented, self-motivated and driven to deliver an exceptional client experience, this could be the opportunity for you

Minimum requirements

• Matric
• Previous sales and/or customer-facing experience will be advantageous
• Previous administrative experience will be advantageous
• Fluent in Afrikaans and English
• Able to work effectively in a fast-paced, people-focused practice environment
• Must be willing to work retail hours (45 hours per week), including weekends on a rotational basis, with every second weekend off
• Must understand that this is a full-time, practice-based position and not a remote working role

Skills required

• Excellent verbal communication and interpersonal skills
• Confident and comfortable engaging with new people on a daily basis
• Strong people skills with a natural ability to build rapport and establish positive relationships
• Self-confident, driven and motivated with a positive attitude
• Professional, neat and well-presented appearance
• Customer-focused with a genuine interest in providing an exceptional client experience
• Comfortable working with different personalities and adapting to various client needs
• Strong initiative with the ability to proactively assist clients and contribute to the success of the practice

Duties and responsibilities

• Work full-time within the practice and interact with a diverse range of clients and people on a daily basis
• Welcome clients in a warm, professional and confident manner, creating a positive first impression of the practice
• Build strong professional relationships with clients by demonstrating genuine interest, approachability and excellent interpersonal skills
• Engage confidently with new people on a daily basis and adapt communication style according to different personalities, needs and situations
• Create a comfortable and welcoming environment where clients feel valued, respected and at ease
• Communicate clearly, confidently and professionally with clients, colleagues and relevant stakeholders
• Listen attentively to clients, understand their needs and provide appropriate assistance and guidance throughout their experience
• Deliver a high standard of customer service by ensuring that clients receive professional, friendly and attentive support
• Apply sales skills and a customer-focused approach to identify client needs and confidently promote suitable products and services
• Contribute towards achieving sales targets and practice objectives through a driven, proactive and results-oriented approach
• Assist in creating a positive client experience that encourages customer satisfaction, loyalty and repeat business
• Manage client interactions professionally and remain calm, positive and approachable when dealing with different personalities and situations
• Demonstrate confidence when engaging with clients and colleagues while maintaining a professional and respectful manner
• Work effectively as part of a team and contribute towards a positive, supportive and professional practice environment
• Maintain a neat, professional and well-presented appearance that reflects the standards and image of the practice
• Demonstrate strong verbal communication skills and the ability to communicate information clearly and effectively
• Take initiative in identifying opportunities to assist clients and contribute towards the overall success of the practice
• Remain motivated, energetic and driven while managing a busy, people-focused environment
• Represent the practice professionally during all client interactions and ensure a consistently high standard of service is maintained

Remuneration

Arrangement from R 15 000 - R 20 000 Cost to Company, depending on experience