Reservations Manager
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Reservations Manager | Hazyview, Mpumalanga | Luxury Safari Estate
Kendrick Recruitment is seeking an experienced and organised Reservations Manager for a luxury safari estate in Hazyview, Mpumalanga.
Key Responsibilities:
- Oversee all reservations operations and ensure efficient management of bookings.
- Manage enquiries, bookings, amendments and cancellations across all reservation channels.
- Maintain accurate reservation records and ensure all guest information is up to date.
- Monitor occupancy, room availability and rates to maximise revenue.
- Build and maintain strong relationships with travel agents, tour operators and guests.
- Lead, train and support the reservations team.
- Ensure professional communication and exceptional service throughout the booking process.
Requirements:
- Proven experience in a Reservations Manager or senior reservations role within luxury hospitality.
- Previous experience in a luxury lodge, safari estate or high-end hotel environment.
- Strong knowledge of reservations systems and booking platforms.
- Excellent communication, organisational and administrative skills.
- Good understanding of rates, occupancy management and revenue optimisation.
- Strong attention to detail and the ability to work under pressure.
- A professional, guest-focused approach and strong leadership abilities.
Salary: Negotiable, depending on experience.
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