Remote Dispatcher

2 days ago

East London, Eastern Cape, South Africa Placements24 Remote Full-time R 240,000 - R 360,000/year

About the Role

Our client is seeking a highly organized and communicative Remote Dispatcher to provide critical 24/7 support for their logistics operations. Working from a remote location, you will be responsible for coordinating driver schedules, monitoring shipment progress, and responding to operational challenges in real-time. This role requires excellent multitasking abilities, strong problem-solving skills, and the capacity to remain calm and effective under pressure. The ideal candidate is adept at using dispatch software and ensuring seamless communication within a distributed team.

Key Responsibilities

  • Manage and optimize daily dispatch operations for a fleet of drivers, coordinating schedules and routes from a remote position.
  • Monitor shipment status and driver locations using GPS tracking and dispatch software.
  • Communicate effectively with drivers, providing instructions, updates, and support throughout their routes.
  • Respond promptly to any issues or emergencies that arise during operations, implementing timely solutions.
  • Maintain accurate records of dispatches, delivery times, and any operational exceptions.
  • Liaise with other departments, such as customer service and warehouse operations, to ensure smooth coordination.

Requirements

  • Previous experience in dispatch, logistics coordination, or a related transportation role, with experience working remotely .
  • Proficiency in using dispatch and logistics management software .
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a 24/7 rotating shift environment, managing responsibilities remotely.
  • Strong organizational skills and the ability to multitask in a fast-paced setting.
  • Reliable internet connection and a dedicated, quiet workspace.

Benefits

  • Competitive salary commensurate with experience and shift patterns.
  • Fully remote position offering flexibility and work-life balance.
  • Comprehensive health, dental, and vision benefits.
  • Paid training on company-specific dispatch systems and protocols.
  • Opportunities for career advancement within the logistics management structure.