Field Service Engineer

About the Role

Our client, a rapidly expanding manufacturer of specialized industrial machinery, is actively seeking a dedicated Field Service Engineer to join their esteemed technical team based in Tembisa, Gauteng . This role is critical for providing on-site technical support, maintenance, and repair services for our client's cutting-edge equipment to customers across various industrial sectors. The ideal candidate will possess a robust engineering background, exceptional troubleshooting abilities, and a passion for delivering superior customer service. You will be the frontline representative of the company, ensuring our clients' operations run smoothly and efficiently. This position offers a unique blend of hands-on technical work and client interaction, making it an ideal fit for an ambitious engineer looking to make a significant impact. The role demands a proactive attitude towards identifying and resolving complex technical challenges. This is a fantastic opportunity to work with advanced technology and grow within a supportive organizational structure. The commitment to customer satisfaction is paramount.

Key Responsibilities

• Perform scheduled preventive maintenance and emergency repair services on industrial equipment at customer sites.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues using advanced diagnostic tools.
• Install, commission, and upgrade equipment as per manufacturer specifications and customer requirements.
• Provide comprehensive technical training and support to customer personnel.
• Conduct site assessments and prepare detailed service reports, documenting all work performed.
• Manage spare parts inventory and ensure timely replenishment for service activities.
• Collaborate with the engineering and sales departments to provide feedback on product performance and customer needs.
• Adhere strictly to safety protocols and company guidelines during all on-site operations.
• Maintain professional relationships with clients, acting as a trusted technical advisor.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in a field service or technical support role, preferably with industrial machinery.
• Strong mechanical and electrical aptitude, with experience in diagnosing complex systems.
• Proficiency with diagnostic software and test equipment.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong customer service orientation and excellent communication skills.
• Ability to travel frequently within Tembisa, Gauteng and surrounding regions, including occasional overnight stays.
• Valid driver's license and a reliable vehicle.
• Familiarity with PLC programming and automation systems is a plus.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary package with performance-based incentives.
• Company-provided tools and specialized equipment.
• Travel allowance and accommodation reimbursement when traveling.
• Comprehensive health insurance coverage.
• Opportunities for continuous learning and professional certifications.
• A stimulating work environment with diverse technical challenges.
• Retirement savings plan.