CRM Investigations
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Amrod is seeking a meticulous CRM Specialist to manage CRM investigations across departments. You will ensure accurate case resolution, conduct thorough root-cause analyses, and implement corrective actions to enhance service quality and reduce internal rejects.
The role involves coordinating investigations, updating CRM data, and generating weekly performance reports to support continuous improvement. A permanent position based in Woodmead, South Africa, with strong emphasis on data integrity