Consultant: Collections

24 hours ago

Cape Town, Western Cape, South Africa Tenacity Financial Services Full-time R 240,000 - R 360,000 Contract

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Consultant: Collections Tenacity Financial Services Northern Suburbs (Cape), ZA

Tenacity would like to invite suitable candidates to apply for Collections Agent position.

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Negotiate payments from customers following the call script within dialler time
Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
To rehabilitate and educate customers with regards to their payment profile
Prevent account roll forward, reduce account balance in the respective service

Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the busines