Help Desk Manager: Lead Support Excellence

1 day ago

Somerset West, Western Cape, South Africa Exceed Human Resource Consultants Full-time R 350,000 - R 650,000 Contract

Exceed Human Resource Consultants is seeking a proactive Help Desk Manager to lead and mentor the support team, ensuring high-quality technical service delivery. You will set performance targets, develop policies, and drive continuous improvement across workflows and escalation processes.

The role requires strong leadership, proven experience with ticketing systems, and a customer-centric approach in a fast-paced environment.