Reservationist

Duties

• Respond to reservation enquiries by telephone and email promptly and professionally.
• Process bookings, amendments, cancellations and confirmations accurately.
• Follow up on provisional reservations and outstanding deposits.
• Maintain accurate rates, guest profiles, booking records and special requests.
• Provide information about properties, accommodation options, facilities and packages.
• Identify suitable upselling opportunities and support booking conversions.
• Liaise with property teams regarding arrivals, transfers, dietary requirements and guest preferences.
• Build professional relationships with direct guests, travel agents and tour operators.
• Apply approved payment, cancellation and no-show policies.
• Maintain organised correspondence and prepare booking reports as required.

Requirements

• At least 4+ years previous reservations experience within a hotel, lodge or hospitality collection.
• Relevant Hospitality, Travel or Tourism qualification advantageous.
• Experience using reservation systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A guest-focused approach and confidence handling sales enquiries.
• Good numerical skills and accurate record-keeping.
• Ability to manage multiple enquiries and work effectively under pressure.
• A reliable, proactive and team-oriented attitude.
• Willingness to work according to the reservations roster.