Operations Manager
2 weeks ago
We are looking for an Operations Manager who will carry the responsibility of directing all work performed in the Beira branch and supervises all areas of operation.
Salary & Benefits:
- Negotiable
Duties & Responsibilities:
- Manage overall operations and be responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
- Ensure safe and efficient operations and serve as a company representative on regulatory issues.
- Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
- Manage the branch operations with excellent and ethical client service.
- Ensure that there are sufficient skilled staff working efficiently to achieve the company strategy and goals at the branch.
- Implement the short, medium and long-term goals of the company as articulated by the General Manager.
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees in collaboration with the HR Manager.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
- Plan and review compensation actions; enforcing policies and procedures.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
- Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions.
- Analyze process workflow, employee and space requirements and equipment layout; implement changes.
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations, run a safe, injury/accident-free workplace in coordination with HST assistant.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplish operations and organization mission by completing related results as needed.
- Meet or exceed operations labor budget expectations.
- Manage staff levels, wages, hours, contract labor to revenues.
- Responsible for all projects department managers and supervisors, with review/approval responsibility for all operations employees.
- Responsible for all aspects of vehicle and heavy equipment rentals necessary for the operations.
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies.
- Manage relationships with key operations vendors.
- Track vendor pricing, rebates and service levels.
- Review and approve all operational invoices and ensure they are submitted for payment.
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site, including any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings.
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reducing sub-rental expenses.
- Adhere to high ethical and professional standards.
- Perform other tasks as may be required by the General Manager and/or the Group Managing Director.
Key Skills:
- Leadership
- Data Entry, Reporting and Processing Skills
- Dependable, Deadline-Oriented
- Budget Development
- Critical Thinking and Problem Solving Skills
- Persuasiveness
- Influencing and Leading
- Delegation
- Negotiation
- Stress Tolerance
- Good communication skills
- High level of ethics and confidentiality
- Empathy and teamwork skills
- Good judgment with a strong commercial and people orientation
- Hands-on person and hard worker, with high levels of energy and self-motivation
- Attention to detail and accuracy when checking subordinates' work
- Results oriented with delivery capabilities and good time management skills
- Planning, Decision making skills and organization skills
- Able to establish and maintain effective working relationships with managers, subordinates, co-workers and external 3rd parties (clients, suppliers and any others)
- Conflict resolution management abilities
- Pro-active management style with initiative, dynamism and assertiveness approach
- Show high levels of skill and interest in developing direct reports
- Available to pursue personal development of skills and knowledge necessary for the effective performance of the role
Qualifications:
- Degree in Management, Commerce or Marketing
- 5-10 years in a similar position
- Excellent understanding of the Business and Business needs
- Excellent knowledge of Microsoft Office products (Word, Excel, PowerPoint)
- English – full command of the English language, both written and spoken
- Portuguese – ability to speak is a minimum
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