Head of Customer Experience

Placements24 is seeking a dynamic Customer Experience Lead in Cape Town, Western Cape. The role blends on-site collaboration with remote flexibility to shape the customer journey, implement innovative support strategies, and lead a high-performance team.The ideal candidate will drive loyalty, manage daily operations, and plan for growth while aligning CX...

WNS Global Services Inc. is seeking a head of quality to drive the QA function across campaigns, ensuring outstanding customer experiences and actionable insights. The role requires oversight of QA frameworks, metrics and leadership of a quality team within a dynamic BPO environment. Candidates should have 5+ years in quality or customer experience roles...

WNS Global Services Inc. is seeking a head of quality to drive the QA function across campaigns, ensuring outstanding customer experiences and actionable insights. The role requires oversight of QA frameworks, metrics and leadership of a quality team within a dynamic BPO environment.Candidates should have 5+ years in quality or customer experience roles in...

Old Mutual in Cape Town seeks an experienced Operations Manager to lead a high‑performing outbound contact centre. You will drive service quality, productivity and employee engagement while aligning with strategic business goals.You will coach Team Leaders, manage workforce planning and utilize data insights to deliver outstanding customer outcomes,...

Minimum Requirements:Minimum 5 years' experience in Training, Learning & Development or Performance Coaching.At least 2 years' experience in a senior, management or regional training position.Automotive / motor retail experience will be highly advantageous.Proven track record of improving employee performance through training and coaching.Facilitator or...

Head of Customer Growth Location: Cape Town Our client, a fast growing on demand delivery business that forms part of one of South Africa's leading e-commerce groups, is looking for a highly talented Head of Customer Growth to join their team in Cape Town. This is a young, dynamic, hyper growth business looking for smart, creative and hard working people...

About the Role Our client, a rapidly expanding SaaS company specializing in enterprise solutions, is seeking a strategic and results-oriented Head of Customer Success to lead their dedicated team in Cape Town, Western Cape . This executive role is critical to our client's long-term growth strategy, focusing on ensuring customer retention, driving adoption,...

About the job Customer Experience Manager (CX/UX) Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel. Minimum...

About the RoleOur client, a leading innovator in the SaaS industry, is looking for a strategic and results-oriented Head of Customer Success to lead their dedicated team in Cape Town, Western Cape . This leadership position requires a visionary individual who can architect and execute a world-class customer success strategy, ensuring exceptional client...