Snr Site Account Manager

Role Purpose

Accountable for sales and overall strengthening of relationships to designated customers within a defined geographical area. Contributes significantly to territory’s overall growth by applying knowledge of multiple FLS product and services offerings along with sustained customer relationships.

Business Development

Develop and execute strategies to reduce white spots, increase wallet share, and capitalise new opportunities (e.g. M&A, agent agreements)

Customer Relationship Development / Prospecting

Indicate key customer stakeholders and develop/implement relationship management plans for potential customer accounts

Customer Relationship Management/Account Management

Maintain a plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers. Enable two-way flow of information, regularly exchanging feedback and recommendations

Customer Needs Clarification

Apply LoM principles; Set clear objectives for each sales call/meeting, tailor content to appeal to customers, ask relevant questions, and effectively respond to areas requiring further explanation

Sales Opportunities Creation

Develop a network within the sales territory and overall industry and represent the organization both internally and externally to identify sales opportunities, promote FLS, and enhance its reputation.

Sell Customer Propositions

Identify the products and/or services offered by the organization that meet the customer's needs; present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Promoting Customer Focus

Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.

CRM Data

Manage current, quality customer information in the CRM system

Data collection & analysis

Capture and apply data to illustrate pipeline development (e.g. installed equipment data)

Operational Compliance

Adhere to company policies, processes, and code of conduct

Personal Capability Building

Participate in development activities, apply new tools, and maintain current understanding of industry trends

Technical Capability Building

Participate and complete certification on FLS Technologies and develop core understanding of key commodity process flowsheets and metallurgy.

Requirements

B.S. in Engineering or Business degree 5+ years of experience selling in the mining industry Must be based in the Northern Cape or must be willing to relocate to Northern Cape Kathu Demonstrated ability to grow OI As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials. FLSmidth is a full flowsheet technology and service supplier to the global mining and minerals industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. – for more information please visit FLSmidth.com/careers. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.