Betting Manager

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Betting Manager to be based in Durban, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid driver’s license
• 1 - 2 Year in management capacity as assistant manager or supervisor
• 1 - 2 Years People Management
• 1 - 2 Years Sales Management
• 1 - 2 Years Cash Management

What You’ll Do For The Brand

Branch Growth

• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Create a database of information on your large betting guests.
• Relationship building with the VIP guest will avoid masking bets at different terminals.
• Educate team members on confirmation limits and the rules of confirming with BSC or Events Office before laying a bet.
• Educate guests making bets on the confirmation limits.
• Ensure team members are aware they need to inform Team leader/Betting manager of pressure horse guests, looking to back early.
• Monitor the racing book to avoid laying bets which are not confirmed.
• Identify your VIP guests and what bets they are taking even if it is a number of smaller bets to avoid FICA limits.
• Ensure team members are to inform the Team leader/Betting manager when guests are laying large bets and in turn to inform the BSC/ Events offices.
• Directly address all guests’ queries and find best resolution.

Branch Administration

• Be aware of all the different races to take place on a daily basis.
• Conduct floor walk and complete the branch checklist.
• Ensure team members have all betting boards, wall charts memos, card changes, results, scratchings and fixtures must be filled timeously throughout the day.
• Manager will be responsible to ensure all betting, pay-outs, deposits and withdrawals are accurately processed.
• Be knowledgeable on all game rules, odd and pay-outs.
• Ensure all equipment is in functional order (TV,correct channels on displayed, blowers and terminals).
• Ensure daily banking recons/ schedules are submitted to the Branch Manager.

Cost Administration

• Ensure guest comply with FICA requirement when process payments over the branch limits, by providing their relevant documents (certified I.D copy, proof of residence, bank statement not older than 3 months).
• Ensure to manage all cancelled ticket and pending ticket pay out procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket no is received from Hipline when processing the claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly minutes are submitted to the Branch/Area Manager with action plans for any outstanding unresolved issues.
• Report all terminations to the Human Resource department to ensure the betting gambling license are cancelled by compliance department.
• Ensure all cash shortages are declared and dealt with immediately and investigated to identify the course of the shortage.
• Where applicable the recovery process to follow where team member will sign an Acknowledgement of Debit form which must be sent to payroll for processing.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appear