DC- Vitality

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Business Unit: Discovery Connect

Function: Management

Date: 3 Apr 2025

Job Description

The successful candidate will be expected to lead, manage, and guide a team of Vitality telesales consultants to reach the required targets. To facilitate any necessary course of action to achieve this purpose.

The successful candidate will be expected, but not limited to perform the following key outputs:

1. Leading and managing a team of 10 – 12 Vitality Telesales agents
2. Performance Management, coaching, and developing the team.
3. Drive staff to achieve required targets and is accountable for the team's overall sales targets
4. Assessment of consultant's calls - QA.
5. Assisting with interviews & Role plays.
6. Dealing with elevated queries/problems.
7. Managing the ongoing relationship between brokers.
8. Ensuring continual communication between management and staff.
9. Adhere to and enforce internal policies.
10. Inspire, motivate, and support the team.
11. Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

1. Excellent verbal and numeric communication skills
2. Sales Orientated
3. Quality driven
4. People-focused
5. Strong Interpersonal Skills
6. Strong Leadership skills
7. Stress tolerance
8. Organizational awareness
9. Ability to work within a team and drive team culture

Qualification & Experience

1. 4 years outbound/ Inbound experience
2. 3 years Team Leader/leadership experience
3. Computer literate - MS Office, especially Excel – essential
4. Regulatory Exam and NQF 5 FAIS credits

Advantageous Requirements

1. Bi-lingual – advantage (writing, reading, speaking)
2. B COMM or related degree will be advantageous