Reservations Supervisor: Master Group Bookings

3 days ago

Durban, KwaZulu-Natal, South Africa Blacksmith Agency LLC Remote Full-time R 280,000 - R 460,000 Contract

Hilton in South Africa seeks a Reservations Supervisor to lead groups and productions, manage end-to-end group reservations, block management, and liaise with Sales, Events and Commercial teams to align with contracted terms.

You will supervise reservations agents, refine SOPs, ensure accurate PMS/CRS workflows, and deliver a smooth guest journey from booking to arrival, with a focus on accuracy, timely communication and revenue protection.