Independent Insurance Dispute Mediator

3 days ago

Johannesburg, Gauteng, South Africa Old Mutual Insure Limited Full-time R 420,000 - R 640,000 Contract

Old Mutual Insure Limited is seeking an experienced disputes professional to facilitate independent mediation of escalated complaints. You will gather facts, analyze root causes, and ensure decisions comply with regulatory requirements and Treating Customers Fairly principles.

Responsibilities include maintaining timely communications, engaging with claims, underwriting, legal teams and Ombudsman offices, and driving continuous improvement in dispute management and customer experience.