Senior Golf Operations Manager
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About the Role
Our client, a premier golf resort and estate located in Upington, Northern Cape, is seeking an experienced and results-driven Senior Golf Operations Manager. This pivotal role oversees all facets of the golf operation, including course maintenance coordination, player services, club management, and the pro shop. The Manager will be responsible for ensuring an exceptional golfing experience for members and guests, driving operational efficiency, and contributing to the resort's overall success. The ideal candidate possesses strong leadership acumen, a comprehensive understanding of golf management, and a commitment to delivering outstanding service. This is a unique opportunity to lead golf operations at a distinguished venue in Upington.
Key Responsibilities
- Manage day-to-day golf operations, including tee time scheduling, player assistance, and course accessibility.
- Oversee the pro shop, including inventory management, merchandising, sales, and staff supervision.
- Develop and manage a comprehensive schedule of tournaments, events, and member activities.
- Ensure high standards of customer service are consistently met by all golf operations staff.
- Collaborate closely with the Head Greenkeeper to ensure optimal course conditions align with player expectations.
- Develop and manage the operational budget for the golf department, controlling costs and maximizing revenue.
- Implement and enforce club rules, policies, and golf etiquette.
- Manage the golf cart fleet, practice facilities, and other golf-related amenities.
- Handle member and guest inquiries, feedback, and complaints effectively.
- Stay abreast of industry trends and best practices in golf operations management.
Requirements
- Bachelor's degree in Golf Management, Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in golf operations management, with proven leadership capabilities.
- Strong understanding of golf course operations, tournament management, retail, and customer service principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to manage budgets, inventory, and staff effectively.
- Proficiency in golf management software (e.g., Jonas, Golf Genius) and POS systems.
- A passion for the game of golf and commitment to providing an exceptional guest experience.
- Ability to work flexible hours, including weekends, public holidays, and potentially evenings, as required by the operational demands in Upington, Northern Cape.
Benefits
Our client offers a competitive salary, performance incentives, and a comprehensive benefits package including medical aid and retirement fund contributions. This role provides significant opportunities for career growth and professional development within a respected golf resort. You will enjoy working in a beautiful setting and contributing to the premier golfing experience in the Northern Cape. We are committed to fostering a positive and collaborative work environment for our team.
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