HOD: Logistics

Manage day to day Logistics Operations

• Schedule and provide support and guidance during daily run planning sessions with the relevant parties.
• Coordinate and authorize the rescheduling of runs.
• Coordinate with the Fleet Controllers to repair and replace all operational equipment.
• Monitor operational execution status and implement contingency plans when required in your designated area.
• Provide input and support to the Project team with all new Logistics related projects as and when required to do so.
• Collaborate with the Regional Route Planner to initiate corrective measures for non-adherence to route compliance.
• Oversee and ensure that all Team Controller: Logistics deliver and achieve SLA requirements, supervise and conduct regular meetings with the Team Controller: Logistics
• Oversee the creation and rotation plans for spot checks and oversee that the implementation occurs to mitigate losses.
• Monitor and evaluate operations in line with business rules, resource planning & allocation to route plans for daily operations.
• Verify route execution data against Logistics national benchmarks to determine and improve performance and create efficiencies.

Firearms, Asset and Infrastructure Management

• Responsible for asset and infrastructure management in accordance with agreed policies and procedures.
• Monitor that Firearms and Asset Control Officers are adhering to SBV compliance monthly, through the validation of certificates.
• Provide authorization of Firearms Vault access.
• Monitor, oversee and conduct weekly spot checks of registers, permits and paperwork.
• Drive adherence to firearm related SOPs and legislation.
• Engage in one-on-one sessions with Firearms and Asset Control Officers monthly to complete self-assessments relating to the control of the Gun vault.
• Provide approval for all new equipment that needs to be ordered and submit to procurement for ordering.

Develop, Enhance and Maintain Customer Relationships

• Verify that the Logistics structure within the centre is resourced correctly to deliver on customer requirements.
• Maintain internal and external relationships.
• Deal all complex customer queries ensuring resolution within agreed upon turnaround times, providing reports to internal stakeholders like Customer, Management, etc.
• Coordinate the resolution of customer queries with the Client Liaison Department.
• Facilitate client feedback sessions to employees.
• Monitor customer relationship and operational on-boarding of new services at centres.
• Oversee the implementation and maintenance of an optimised vehicle scheduling and dispatch system to meet client and market requirements.

Risk Management

• Demonstrate operational compliance in line with legislation, Risk and Audit.
• Coordinate risk assessments for SBV service points when required.
• Initiate and coordinate SBV Risk Business Continuity plans when required per incident type.
• Conduct audits and weekly spot checks to ensure operational to SOP. Verify that the centre adheres to standard operating procedures and escalation non compliance as per DoA.
• Coordinate all intelligence received for escalation to the risk department.
• Apply for operational dispensation with the Risk department when requested by the Team Controller: Logistics.
• Initiate "High Alert" status in relation to SBV Resources with Risk Management Centre.
• Provide input and support where necessary, to the Logistics Controller with regards to obtaining and utilising security and environmental information to minimise risk Draft, implement and maintain ATM contingency plans for the Centre in conjunction with Logistics/Centre Manager and Regional Device Specialist to cover all eventualities in respect of risk and resources.
• Communicate and enforce all Logistics internal procedures to staff in writing and obtain acknowledgement of receipt that the procedures and policies have been read and understood.
• Deliver on recommendations in terms of mitigating the risk factors identified.
• Oversee and monitor compliance to minimum security standard requirements for the ATM and its environment.
• Investigate and report all losses, potential losses and differences to the relevant stakeholders and include this information on the relevant systems.
• Report and provide support into the investigation process in collaboration with the Risk team.
• Oversee that the correct process in terms of orders and deposits for reconciliation and risk mitigation is adhered to.

Provide Assistance with the Finance and Budget Controls

• Compile and provide daily, weekly and monthly/ad-hoc operational reporting wit