Systems Analyst

3 days ago


Sandton, South Africa Bidvest Bank Full time

Primary Purpose

The IT Support Analyst provides technical support and assistance to employees, customers, or stakeholders, resolving system issues in a timely and efficient manner. This role involves troubleshooting, analysing, and resolving technical problems, as well as providing guidance and training to users.

Minimum Requirements

Qualifications

  • Matric
  • Certifications: CompTIA A+, SQL, ITIL Foundation or equivalent qualifications
  • Degree in Information Technology, Computer Science or related field

Experience

  • 4+ years as a systems analyst
  • Solid knowledge of business information systems
  • Working knowledge of business software applications
  • Familiarity with SQL
  • Ability to explain technical detail
  • Excellent analytical skills
  • Solution oriented

Duties and Responsibilities:

  1. Technical Support: Respond to and resolve technical issues via phone, email, chat, or in-person.
  2. Troubleshooting: Analyse and troubleshoot application and system problems.
  3. Problem Resolution: Resolve technical issues promptly and efficiently, escalating complex issues to senior technicians or management as needed.
  4. Documentation: Maintain accurate records of technical issues, resolutions, and user interactions.
  5. User Training: Provide guidance and training to users on software, application, and system usage.
  6. Compliance: Ensure adherence to IT policies, procedures, and industry regulations.

Skills:

  • Communication: Excellent verbal and written communication skills.
  • Problem Solving: Strong analytical and problem-solving skills.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet service level agreements (SLAs).

This position is advertised in line with our commitment to Employment Equity.

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