Sales Team Leader

4 days ago

Durban, KwaZulu-Natal, South Africa TCH Group Full time
Leading the team to achieve the best results

Contract: Full-Time Permanent, subject to 3-month probationary period

Working Hours:
Monday – Friday 9:45 – 19:00
Saturdays: TBC
Sundays: Public holidays

Pay: Dependent on experience

About The Role

We are hiring a Team Leader to support a key Energy client campaign in the delivery of new customers and switching them from their existing electricity supplier. The team leader will drive team performance, developing and motivating staff to maximise campaign potential.

  • Lead a team of 10-15 agents, building strong relationships where everyone feels included
  • Host 1-2-1's and daily stand-ups as needed
  • Work closely with your team, leading and inspiring them to drive their performance in both Sales and Quality
  • Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures, actioning feedback from the Quality team to ensure the team is achieving SLAs
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Ensure training and development plans are maintained for all team members, coaching and mentoring as needed
  • Look after the health and wellness of your team, escalating issues as needed
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Keep up to date with business development and new product lines
  • Stay informed about any industry changes affecting the business and relay this knowledge back to the team
  • Report to the Campaign Manager, supporting them by highlighting operational risks, areas for improvement and delivering business targets to create a high-performing team
  • Escalate any appropriate problems to senior management
  • Engage with the client on an ad-hoc basis using high-quality verbal and email communication
  • There is a strong element of reporting involved, so you'll need to be proficient with the Microsoft Office suite

Things to consider?

The expectations that come with management include commitment and professionalism, plus accountability for performance and staff retention.

The Ideal Candidate

  • Excellent verbal and written communication skills
  • Problem-solving approach to work
  • Coaching skills
  • Data analysis and reporting

Education and Experience

  • Coaching and communication skills
  • Minimum of 1 years' experience in a Leadership/Supervisory role, ideally in supporting Utilities in a contact centre
  • Experience within Sales, driving improvements to Quality and Customer Satisfaction ratings and Stakeholder Management
  • Adept in the Microsoft Suite of applications
  • Matric

Apply today by clicking on the button below and filling in an application form.

Please note: Any offer of employment is dependent on satisfactory references and disclosure checks. Due to high volumes of applications, we cannot guarantee that you will receive a face-to-face interview.

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