Advisor Liaison Consultant

1 week ago


Durban, KwaZulu-Natal, South Africa Rory Mackie & Associates Full time

The client liaison team is responsible for the servicing of the Financial Advisor Offices with any matter relating to our clients' products, processes, transactions, web services, as well as general queries regarding their clients' investments.

Our client advocates excellent client service and strives to be the number one service provider in the industry.

They promote an innovative and entrepreneurial culture and appreciate the manifestation of these initiatives within their service offering.

Responsibilities:
  1. Manage flow of work items (Instructions, queries, requests)
  2. Resolve rejections via email or telephonic
  3. Manage exceptions of internal and external stakeholders
  4. Log and resolve queries
  5. Provide feedback on relevant queries as needed
  6. Manage all inbound calls from IFAs, their assistants, and administration office
  7. Work collaboratively with IFAs and all relevant stakeholders
  8. Submit, track, and give feedback on any instructions to Advisors and Advisor Assistants
  9. Maintain agreed-upon turnaround times on all administrative tasks
  10. Attend regular team meetings
  11. Understand the changing servicing needs of Advisors
  12. Build strong relationships with internal and external stakeholders
  13. Support brokers/broker assistants and train their assistants
Requirements:
  1. Minimum 3 – 5 years relevant industry experience
  2. A business-focused degree
  3. RPE / CFA / CFP will be advantageous
  4. Matric qualification having passed both core Mathematics and English
  5. Minimum 18 months experience and strong technical knowledge of Linked Products, Local Unit Trusts, and Offshore Funds is essential
  6. Excellent understanding and navigation of our clients' system
  7. Proficient in Microsoft Office Package
  8. Excellent business writing skills
  9. Business Afrikaans (reading, writing, and speaking) will be an advantage
Competencies:
  1. The ability to build and maintain meaningful relationships
  2. Driven by results
  3. Recognize that the engine of career growth is driven by the individual
  4. Ability to analyze, interpret, and assimilate information
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