IT Technician

Description
Our client in the Manufacturing space is seeking to employ an experienced IT Technician / Engineer to their team in the Eastern Cape, Port Elizabeth.

5 years experience in a similar role secures

Awesome career opportunity awaits.

Requirements

• Certificate in Information Technology or related fields (NQF 5)
• Diploma in Information Technology or related fields (NQF 6) - Advantageous
• Additional certifications (CompTIA, Microsoft, or other industry-related certifications) are a plus.
• 5 years' experience in a similar role
• Office 365 experience - Advantageous
• Computer Literacy (MS Office Suite and job-specific software)
• Certificate Microsoft Client Operating Systems
• Endpoint Security
• Server and Application Backups

Responsibilities

Cyber Security (20%)

• Deploy and maintain endpoint security solutions (anti-virus, anti-malware, intrusion detection/prevention).
• Monitor systems and networks for security breaches and vulnerabilities.
• Respond to security incidents and take appropriate measures.
• Raise awareness about cyber security threats and best practices.
• Deliver and evaluate cyber security training (e.g., KnowBe4).
• Ensure regular completion and documentation of cyber security training.

Desktops, Laptops, Printers and Videoconferencing (20%)

• Install, configure, and troubleshoot hardware/software for desktops, laptops, and printers.
• Provide end-user support and training.
• Perform regular maintenance, updates, and patches.
• Deploy and monitor Windows updates across the organization.

Backups and Disaster Recovery (20%)

• Ensure backups run as scheduled and monitor backup performance.
• Regularly test data recovery processes.
• Provide reports on backup status and resolve issues.
• Maintain and update backup hardware/software.

System Support: Sage Payroll, Register My Battery, Warehouse Scanning (10%)

• Provide technical support for Sage Payroll, Register My Battery, and warehouse scanning systems.
• Ensure system uptime and user satisfaction.

Compliance and Cost Control (10%)

• Ensure responsible use of resources and cost-saving initiatives.
• Maintain compliance with financial and operational procedures.
• Report risks and areas of concern.
• Implement corrective actions and ensure housekeeping standards.

Customer Service (20%)

• Build strong relationships with internal and external customers.
• Solve problems efficiently and uphold company values.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

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