Risk Consulting Senior Analyst

1 week ago

Pretoria, Gauteng, South Africa Marsh Middle East And Africa Full time

We are seeking a talented individual to join our Risk Consulting team at Marsh.

This role will be based in Pretoria.

This is a hybrid role that has a requirement of working at least three days a week in the office. In this role, you will provide a Claims Advocacy service to Marsh clients.

You will handle complex COID claims and advise on significant or problematic claims for clients across a wide range of industry sectors. This will include claim assessment, resolution, and finalization. We will count on you to:

  1. Capture information accurately from hardcopy documents onto internal and COID systems.
  2. Ensure timely capturing and registration of claims.
  3. Determine the legitimacy of claims after reviewing all documentation.
  4. Communicate effectively with the commissioner and clients to obtain required information.
  5. Verify all documentation to ensure completeness and accuracy.
  6. Update the system promptly with new received information.
  7. Respond to relevant inquiries in a timely manner.
  8. Provide timely feedback to clients regarding their claims.
  9. Ensure all documents submitted are acceptable for payment.
  10. Submit documentation to COID in a timely manner and follow up on all submissions.
  11. Visit COID offices regularly to maintain relationships and gather information.
  12. Provide clients with reports regarding the progress of their claims.
  13. Capture payment confirmations on the system and forward proof of payment to clients.
  14. Assist with all assessment queries from submission of ROEs to generating LOGS and ensuring accuracy.

What you need to have:

  • Completed Secondary Education.
  • Previous COID claims experience is advantageous.

What makes you stand out?

  • Proficiency in Microsoft.
  • Strong report writing skills.
  • Good presentation skills.
  • Ability to work under pressure with minimal supervision and multitask between various clients.
  • Capability to form sound judgments and conclusions and defend them.
  • Experience in claim handling and dispute resolution.
  • Detailed understanding of the claims process and market procedures.
  • Strong time management skills to prioritize workload effectively.
  • Administrative skills and effective typing skills.
  • Own transport.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor.

Marsh McLennan is a global leader in risk, strategy and people, advising clients in countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

For more information, visit our website or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process.

We welcome candidates to contact us at to discuss any specific needs. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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