Provisioning Squad Leader Midrand, South Africa

5 days ago

Midrand, Gauteng, South Africa Jurumani Solutions Full time

The Provisioning Squad Leader must provide quality project-based implementation of technical solutions to all the Business Corporate clients for converged networks. Design solutions to meet complex customer network requirements. Manage a team of Provisioning Engineers and ensure that the quality of designs and implementation of complex networks adheres to all standards.

Role responsibilities:

  • Lead the teams to ensure the high standards on configurations of CE devices – Routers, SD WAN Appliances, Firewalls, are adhered to.
  • Assurance of services after they have been implemented in order to hand them over to Support Team to monitor and support them.
  • Lead on configuration audit for complex solutions and lead on handover migration workshops with NOC.
  • Follow-up with suppliers or vendors during problem fixing.
  • Investigate and identify the source of problems.
  • Involve quality assurance (QA), quality control (QC) and service level management (SLM).
  • Set up VPNs on Provider Edge and Customer Edge devices.
  • Implement and Assurance of different Access Services.
  • Serve as the technical lead/expert within an order fulfillment team.
  • Serve as a concept designer and expert within an order fulfillment team.
  • Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
  • Direct and control the implementation of data communication networks.
  • Act as an escalation point to resolve device and service problems.
  • Act as an escalation point to resolve network problems.
  • Act as an escalation point to resolve concept/solution/business problems.
  • Have knowledge and understanding of the following:
    • Design and Implementation of VPN, Security and Hosting solutions.
    • Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
    • Understanding of L2 and L3 technologies and protocols.
    • Understanding of Class and Quality of Service.
    • Routing and Switching, Hosting and Security.
    • Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
    • Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
    • Interpret and solve novel problems experienced on L2 or L3 data communication networks.
    • Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
    • Conform to the protocols specified for the delivery of work.
    • Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.

Skills and experience:

  • The incumbent must have the people and organizational skill and inclination to ensure that the Provisioning team can and does function in the organizational mesh.
  • The incumbent must have a technical background and experience to appreciate the arguments that will be made in support and in opposition of designs and implementation.
  • The incumbent must have the ability and poise to interact with senior management and stakeholders on complex designs and implementation.
  • The incumbent will typically have experience in consulting and in the management of organizations as well as technology.

Technical Skills and experience:

  • A bachelor's degree in electrical engineering, Computer Science or equivalent.
  • A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications. CCIE advantageous.
  • 8 - 10 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
  • Experience in the application of data communication technology to solve customers' business problems - L3.
  • Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3.
  • Knowledge Security, VoIP or Hosting technology as a primary or secondary skill – L2 / L3.
  • Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
  • SD-WAN experience would be an advantage.
  • Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage.
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