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Location: Bryanston

Our Client with a national footprint has 2 positions available.

Formal Education:

• Matric
• NQF 5 in Short-Term Insurance
• Regulatory Exam Level 1
• A minimum of five years of relevant commercial underwriting experience
• DOFA confirmation from FSB
• Cardinal 360 system experience will be an advantage

Duties:

• Effectively maintaining commercial underwriting standards and providing quality client service:
  • Issuing new policies, renewals, and endorsements on the CIMS3 System
  • Prepare new business quotes.
  • Underwrite in accordance with standards, policies, and procedures
  • Support sales team in acquiring and retaining profitable business
  • Attend to administration and written communication
  • Ensure that all documentation is processed accurately & correctly
  • Ensure documentation is checked and authorised if appropriate prior to dispatch
  • Ensure queries are resolved as per company standards
  • Negotiate renewal terms and prepare the renewal documentation.
  • Ensure renewal reviews are completed timeously
  • Ensure retentions are calculated
  • Request, monitor survey and survey requirements as per laid down procedures
  • Correct unprofitable policies
  • Ensure policies are not overexposed
  • Check policies before sending to clients
  • Telephone contact with clients when they phone in with queries or amendments/additional covers
  • Save all work electronically
• Service delivery to ensure customer satisfaction:
  • Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
  • Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
  • Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
• Align own behaviour with the organization culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work with the Underwriting team to ensure required service levels are delivered.
• Continuous improvement to ensure effective service:
  • Ensure adherence to organizational policies, practices, and procedures.
  • Identify and recommend areas/ways to improve processes.