Onboarding Success Manager

4 days ago

Cape Town, Western Cape, South Africa Impact Full time
Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal and Fanatics visit www.impact.com.

Your Role at impact.com:

Why this role is exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers' first interactions with Impact.com Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. As the Associate Onboarding Success Manager, you will be responsible for or owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls and leading any specialized training on basic platform adoption. Their goal is to ensure the client is set up for success by understanding the specific client's business and advising on best practices and key features that align with their goals, needs, and integration.

What You'll Do:
  • Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Associate Onboarding Success Managers should always know the current status of an account in their book of business.
  • The Onboarding Success Manager is responsible for building a relationship with the client that results in a happy customer and allows for a smooth transition to success. This person is focused on customer happiness, timely launch against billing start date, program success, and partnership growth.
  • Listen to all client goals and requirements and ensure the setup is tailored to meet these.
  • Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
  • Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
  • Any delays or risks to the project timeline are communicated and adjusted accordingly.
  • Track activity and update client records in various tools including SFDC, Operator, Jira and other software we may be using.
  • Provide direct support including training via email, Zoom, chat and in-app tools to advertisers throughout the onboarding phase (sales handoff through time to first value).
  • Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch.
  • Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success.
  • Other Duties:
    • Review, improve and provide feedback on the help documentation and process.
    • Continually enhance your knowledge of technical setups and technology.
    • Act as client-facing project manager.
    • Check that each client has a complete "final review" before going live.
    • Use reports to proactively reach out to clients in onboarding.
    • Escalate issues to managers as needed.
    • Share best practices.
    • Adhere to policies that are defined as part of SOC compliance.
    • Continually educating on industry knowledge.
    • Offsite travel may be required to client offices or other Impact locations.
    What You Have:
    • Bachelor's Degree Required
    • 3+ years of client-facing experience
    • Excellent verbal and written communication skills
    • Solid understanding of the digital marketing ecosystem
    • Healthy dose of initiative and the ability to remain flexible
    • Detail-oriented and able to effectively prioritize tasks
    • Must be a critical thinker and a resourceful problem-solver
    • Enthusiastic team player
    • Great conflict resolution skills
    • Excellent time management skills
    • Ability to work both in a team environment and autonomously
    • Ability to multi-task and perform effectively under pressure
    • Self-motivated and able to provide results with minimal supervision
    • Curious minded
    • Customer obsessed
    • Passion to learn
    Must Have:Affiliate & Partnerships Industry Fundamentals Certification by PXABenefits:
    • Hybrid, Casual work environment
    • Responsible PTO policy
      • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both.
    • Training & Development
      • Learning the advanced partnership automation products.
    • Medical Aid and Provident Fund
      • Group schemes with Discovery & Bonitas for medical aid.
      • Group scheme with Momentum for provident fund.
    • Restricted Stock Units
      • 3-year vesting schedule pending Board approval.
    • Internet Allowance

Fitness club fee reimbursements

Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

#J-18808-Ljbffr

  • Onboarding Risk Manager

    2 days ago

    Cape Town, Western Cape, South Africa Payfast by Network Full time

    Role OverviewWe are seeking an Operational Compliance Professional to join our team and lead the onboarding process for new merchants at Payfast by Network.The successful candidate will be responsible for ensuring that all new merchants comply with relevant laws and regulations, and will work closely with the AML and Credit Risk teams to identify and...

  • Client Onboarding Manager

    2 days ago

    Cape Town, Western Cape, South Africa FROGG Recruitment Full time

    We are looking for a Client Onboarding Manager to join our team at FROGG Recruitment. As a Client Onboarding Manager, you will be responsible for ensuring that clients are thoroughly vetted and onboarded in accordance with regulatory requirements.You will work closely with other departments to ensure that all necessary documentation is completed and that...

  • Success Enablement Manager

    4 days ago

    Cape Town, Western Cape, South Africa Impact Full time

    What You'll Do:Responsible for a portfolio of new accounts, launching, following a defined onboarding process, and ensuring metrics are accurate across all clients.Focus on customer happiness, timely launch against billing start date, program success, and partnership growth.Act as the client champion during Onboarding and proactively project manage both...

  • Client Onboarding Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Impact Full time

    Your Role at Impact.comAs a key member of our Onboarding team, you'll play a vital role in ensuring customers have a delightful experience joining impact.com. As the Associate Onboarding Success Manager, you will be responsible for owning the client relationship during onboarding, answering client questions, taking requested Zoom calls, and leading...

  • Sales and Onboarding Expert

    5 days ago

    Cape Town, Western Cape, South Africa Camino Recruit Full time

    About Our ClientOur client, a young and dynamic company, is seeking an experienced Client Success Strategist to join their Customer Success Team as an Onboarding Executive and Account Manager. This role requires a strong understanding of client needs and a passion for delivering exceptional service.The successful candidate will be responsible for onboarding...

  • Onboarding Process Manager

    2 days ago

    Cape Town, Western Cape, South Africa University Of Fort Hare Full time

    South African's #1 Property Investment Group is seeking an experienced Onboarding Process Manager to join their team in Cape Town.In this role, you will be responsible for overseeing the onboarding process for tenants transitioning from another rental agency to IGrow. This includes ensuring that all necessary documentation is received, verified, and recorded...

  • Customer Success Manager

    3 days ago

    Cape Town, Western Cape, South Africa NOA Group Full time

    About the RoleNOA Group is seeking an experienced Customer Success Manager to join our Trading Operations team. As a key member of our customer success function, you will take end-to-end responsibility for the success of our customer relationships from post-contracting through onboarding and long-term supply phases.

  • Customer Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa Aerobotics Full time

    We are looking for a Customer Success Manager to join our Customer Success Team based in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million...

  • Client Onboarding Manager

    9 hours ago

    Cape Town, Western Cape, South Africa Ninety One Full time

    About us:Ninety One is an independent, active global asset manager with R3,08 trillion* of assets under management.Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became...

  • Client Onboarding Manager

    17 hours ago

    Cape Town, Western Cape, South Africa Ninety One Full time

    About us : Ninety One is an independent, active global asset manager with R3,08 trillion of assets under management. Established in South Africa, as Investec Asset Management, the firm started offering domestic investments in an emerging market.In almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One. Our...

  • Onboarding & Account Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa Octivfitness Full time

    The Onboarding & Account Coordinator role at Octivfitness offers an exciting opportunity to join a young, dynamic team that is passionate about delivering exceptional customer experiences. As a key member of our Customer Success Team, you will be responsible for onboarding new clients, understanding their needs, and providing tailored solutions to meet their...

  • Recruitment and Onboarding Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Quest Staffing Solutions Full time

    We're urgently seeking an experienced Recruitment and Onboarding Specialist to join our team in the Shared Services Centre. The successful candidate will be responsible for supporting the recruitment and onboarding process, including creating job descriptions and managing advertisements.The ideal candidate will have excellent communication skills and be able...

  • Client Acquisition and Onboarding Manager

    6 days ago

    Cape Town, Western Cape, South Africa Pargo Full time

    About the Role:We are seeking an experienced Client Acquisition and Onboarding Manager to drive client acquisition and onboarding efforts, ensuring our ambitious growth targets are met. The ideal candidate will have a strong understanding of the industry and market trends, with experience in sales and business development.The successful candidate will be...

  • New Business Onboarding Director

    4 days ago

    Cape Town, Western Cape, South Africa Impact Full time

    A Day in the Life:As an Associate Onboarding Success Manager, you'll work closely with cross-functional teams to ensure a seamless onboarding experience for our clients. Your day will be filled with tasks such as launching new accounts, building relationships with clients, and providing direct support to advertisers. You'll also be responsible for tracking...

  • Onboarding Specialist

    2 days ago

    Cape Town, Western Cape, South Africa University Of Fort Hare Full time

    South African's #1 Property Investment Group is looking for an Onboarding Administrator (Rentals) to join their team in Cape Town With your previous working experience within the property industry, you will be responsible for managing the seamless transition of existing tenants from another rental agency to IGrow.This role ensures that all necessary...

  • Compliance Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Payfast by Network Full time

    About the RoleWe are seeking an experienced Compliance Specialist to join our team and lead the onboarding process for new merchants.The successful candidate will be responsible for ensuring that all new merchants comply with relevant laws and regulations, and will work closely with the AML and Credit Risk teams to identify and mitigate potential...

  • Client Onboarding Specialist

    12 hours ago

    Cape Town, Western Cape, South Africa The Talent Barn Full time

    We're looking for an exceptional Client Onboarding Specialist to join our team at The Talent Barn. As a key member, you will play a vital role in ensuring a seamless experience for our customers.About the Role:Our fast-growing SaaS startup on the African continent is currently expanding into global markets. We're innovating in the Chat Commerce and WhatsApp...

  • Onboarding and Compliance Professional

    6 hours ago

    Cape Town, Western Cape, South Africa Bvnk Ltd Full time

    Professional OpportunitiesWe are seeking a talented Onboarding and Compliance Professional to join our operations department. As a key member of our team, you will be responsible for ensuring the smooth onboarding process for our corporate clients.The ideal candidate will have previous experience in a FinTech/payments environment, with a strong understanding...

  • Partner Catalogue and Onboarding Manager

    7 days ago

    Cape Town, Western Cape, South Africa Mr D Full time

    Mr D - Partner Catalogue and Onboarding ManagerCape TownMr D, a division of the Takealot Group, is looking for a highly talented Partner Catalogue and Onboarding Manager to join our team in Cape Town.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join usThink you've been challenged before?...

  • Client Onboarding Specialist

    5 days ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    At The Recruitment Council, we are seeking a highly skilled Client Service Consultant to join our team.About the RoleThis is an exciting opportunity for a motivated individual to play a pivotal role in the onboarding process for both individual and legal entity clients. As the liaison between clients and our operational teams, you will be responsible for...