Concierge Services Consultant

1 week ago

Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time
Join Our Team as a Virtual Concierge Services Consultant - Night Shift

Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will primarily be dealing in the following areas: Travel, Retail, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members' requests within specified time frames.

Key Responsibilities

The role and responsibilities are dependent on the Travel & Lifestyle department requirements at the time and will fluctuate based on business requirements. Responsibilities may include but are not limited to:
  • Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximize the conversion of requests to bookings.
  • Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
  • Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
  • Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
  • Demonstrate you can confidently negotiate a benefit with suppliers (i.e.: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
  • Gather member feedback from previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.
  • Maintain high standards of service and communication with the member throughout the request/member journey.
  • Keep administration and research relating to the members or the members' requests up to date in real time on the in-house knowledge managers system in a timely manner with 100% accuracy to ensure the members' requirements are clearly translated into the right actions to minimize any potential confusion that can be caused by mistakes.
  • Confidently give members the belief that if you are unable to secure their first option, the LM as the specialist is then offering the next best option.
Requirements

Your Profile:
  • Candidates who are CURRENTLY based in South Africa with the correct visa rights to work will be considered.
  • You will need to be flexible to work rotational shifts including some weekends from 20:00pm - 06:00am.
  • Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill.
  • Knowledge and experience in working in the travel, dining, and lifestyle sector - such as firsthand experience booking flights, hotels, restaurants, concerts, theaters and have confidence to make other reservations or researches.
  • An understanding of the luxury lifestyle and affluent customers.
  • 2+ years of experience in leisure-oriented sector of business, hospitality, customer service, concierge, or call center.
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, working in a calm and professional manner at all times.
  • Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem-solving skills.
  • Outstanding communication skills, both written and verbal.
  • The ability to provide intelligent and resourceful replies to members and clients' requests while maintaining a commercial focus.
  • Strong administration skills and be able to prioritize workloads to meet strict deadlines.
  • An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times.
  • Computer literate to a high level and proficient with all Microsoft Office programs (Excel, Word, PowerPoint).
  • Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus.
  • Experience with GDS or/and TTS would be advantageous.
  • Concierge, customer service or call center experience will be preferred.
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets.
Guidelines for Hybrid/Home Office option:
  • A secure home office at your confirmed address, free from background noise or other distractions.
  • Internet service must meet minimum requirements and minimum speed check must be complete.
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:
  • Earn a competitive salary reflective of your experience, complemented by a performance bonus to recognize your achievements. Take advantage of a substantial shift allowance - 20% for shifts worked Monday through Saturday and 50% on Sundays.
  • Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are
Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
#J-18808-Ljbffr

  • Personalized Lifestyle Concierge

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    Career OpportunityTen Lifestyle Group is seeking an experienced Personalized Lifestyle Concierge to join our vibrant team. As a trusted advisor to our high-net-worth clients, you will provide exceptional personalized service, leveraging your expertise in travel, dining, and entertainment to create unforgettable experiences.Job DescriptionYour key...

  • Business Development Consultant

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Fidelity Services Group Full time

    Company DescriptionFidelity Services Group is Southern Africa's largest integrated security solutions provider and an industry leader in protection innovation. With over 60 years of experience, the Group excels in service delivery, driven by exceptional leadership and a proactive approach to evolving security needs. The Group offers a broad range of tailored...

  • Financial Services Consultant

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Momentum Full time

    Job DescriptionRole Purpose:The Retail Business Consultant crafts passionate, energetic, and meaningful partnerships with IFAs that will stand the test of time.This consultant will set themselves apart from their counterparts by providing product, market, and sales intelligence.Key Responsibilities:Strengthen the consultant/IFA relationship through ease of...

  • Service Consultant

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Discovery Limited Full time

    Job OverviewWe are seeking a skilled and dedicated Service Consultant to join our team at Discovery Limited. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesDeliver world-class service to all customers, resolving their queries efficiently and...

  • Service Consultant

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert:Service Consultant - Health Professionals (ECP) | Fixed Term Contract | Talent PoolBusiness Unit: Discovery HealthFunction: Call Center / Contact CenterDate: 2 Jan 2025About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...

  • Exclusive Services Associate

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    Luxury Concierge RoleWe are seeking a skilled Global Experience Manager to join our team at Ten Lifestyle Group. As a member of our vibrant team, you will have the opportunity to create unforgettable experiences for our discerning clients, leveraging your expertise in travel, dining, and entertainment to deliver exceptional personalized...

  • Engineering Consultant

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa Professional Career Services Full time

    The Ideal CandidateWe are seeking an experienced Engineering Consultant to join our team at Professional Career Services. As a seasoned professional, you will bring a wealth of knowledge and expertise in civil engineering and project management.Responsibilities and RequirementsMain Responsibilities:Provide expert advice on civil engineering matters to...

  • Financial Services Consultant

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Standard Bank of South Africa Limited Full time

    We are seeking a highly skilled and experienced individual to join our team as a Financial Services Consultant. In this role, you will be responsible for providing expert advice on financial matters, developing and implementing tailored financial solutions and building strong relationships.The ideal candidate will have a strong background in finance, with a...

  • Sales and Service Consultant

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Service Solutions Staffing Full time

    About the RoleWe are seeking a highly motivated and experienced Internal Floor Sales Consultant to join our team. This role offers a unique opportunity to develop your skills and knowledge in the retail or tiling industry, while delivering exceptional service to our customers. Key ResponsibilitiesProvide expert advice on flooring solutions to customers,...

  • Professional Services Consultant

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Sanlam Full time

    About Us">At Sanlam, we strive to understand the unique requirements of our clients and offer a wide range of simple and affordable financial solutions. Our aim is to provide expert advice and high-quality service in a branch context.">Job Description">We are seeking an experienced Professional Services Consultant to promote our retail products and increase...

  • Hybrid Sales Consultant

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Architectural Services Full time

    Exciting Opportunity: Join Our Team as a Sales ConsultantAre you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.Key ResponsibilitiesSource and sell armed monitoring and response...

  • Sales Consultant

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Fidelity Services Group Full time

    About the RoleWe are looking for a talented Sales Consultant - Security Solutions who can cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth. You will generate and close deals, leveraging both self-sourced leads and those received internally.Cultivating strong relationships with existing clients...

  • Personal Shopper

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa OneCart Full time

    Job title : Personal Shopper (Access Park)Job Location : Eastern Cape, Port ElizabethDeadline : April 19, 2025Quick Recommended LinksJobs by Location Job by industries Job Description :As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should...

  • Personal Shopper

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa OneCart Full time

    Job title : Personal Shopper (Access Park)Job Location : Eastern Cape, Port ElizabethDeadline : April 19, 2025Job DescriptionAs a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed...

  • Customer Service and Retention Specialist

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Global Corporate Advisory Services Full time

    Position DescriptionAs a Global Trade and Shipping Coordinator, you will be responsible for managing designated key accounts and growing the assigned portfolio as per the annual incentive scheme.Main ResponsibilitiesUpdate and maintain the CRM system (MS Dynamics) with accurate account information.Assist customers with queries and work with operations to...

  • Financial Services Consultant

    1 day ago

    Port Elizabeth, Eastern Cape, South Africa Momentum Full time

    What You Will DoAs a Business Development Consultant, you will be responsible for generating new business opportunities and providing expert advice to clients on motor and household domestic insurance. Your key responsibilities will include:Source and develop leads to achieve targets.Maintain and update your Lead Generation Matrix on a weekly basis.Conduct...

  • Engineering Consultant

    5 days ago

    Port Elizabeth, Eastern Cape, South Africa Findojobs South Africa Full time

    Our Company OverviewWe are Findojobs South Africa, a leading consulting engineering firm dedicated to providing exceptional services to our clients. With a strong presence in major cities across South Africa, we offer a wide range of engineering services, including project management and environmental consulting.We are committed to attracting and retaining...

  • Front of House Director

    5 days ago

    Port Elizabeth, Eastern Cape, South Africa JustTheJob Full time

    Job Title: Front of House DirectorWe are seeking a seasoned Front of House Director to lead our hospitality team at JustTheJob, a 5 Star Game Lodge in the Karoo.About Our TeamOur front-of-house team is passionate about delivering exceptional guest experiences and creating lasting memories.Key ResponsibilitiesLead a team of hospitality professionals to...

  • Pre-Auth Service Consultant

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert:Pre-Auth Service Consultant - Vitality Health Servicing - Talent PoolBusiness Unit: Discovery HealthFunction: ClinicalDate: 10 Mar 2025Discovery HealthAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...

  • Pre Auth Service Consultant

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert:Business Unit: Discovery HealthFunction: Call Center / Contact CenterDate: 1 Apr 2025Pre-authORISATION sERVICE CONSULTANTAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our...