Guest House Manager
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Preferred Experience and Qualifications:
- Previous guesthouse, lodge, hotel or hospitality management experience
- Previous reception, conferencing, functions and guest service experience
- Professional cooking experience required
- Experience managing accommodation bookings
- Previous staff supervision or management experience
- Strong administration and computer skills a must
- Excellent written and verbal communication skills
- Ability to work flexible hours, including evenings, weekends, and public holidays
Will be responsible for:
- Managing the main business telephone line, WhatsApp and email communication
- Responding to accommodation enquiries
- Preparing and sending quotations
- Managing reservations and room availability
- Managing the Property Management System, Channel Manager and other booking platforms
- Coordinating guest check-ins and check-outs
- Personally ensuring rooms are ready before every guest arrival
- Handling guest requests, complaints and problems professionally
- Managing and supervising housekeeping staff and kitchen staff
- Managing and supervising garden and grounds staff
- Preparing staff rosters and allocating daily duties
- Conducting daily room and property inspections
- Ensuring the entire property is neat, clean and guest-ready at all times
- Overseeing breakfast and dinner standards and the guest experience
- Monitoring guesthouse stock and operational supplies
- Coordinating purchases and supplier deliveries
- Identifying and coordinating maintenance requirements
- Handling basic property troubleshooting and arranging contractors where necessary
- Monitoring guest deposits and outstanding payments
- Preparing accommodation invoices and maintaining accurate records
- Completing general guesthouse administration
- Maintaining booking, guest, staff, stock and maintenance records
- Manage the day-to-day banqueting and conferencing operations across a variety of events and functions
- Reporting operational matters to the owners
- Acting as the primary on-site contact for guesthouse operations
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